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Account Credits

Frequently Asked Questions:

Q.  Can I use my credit for more than one show?

A.  Yes, in the case that you make a ticket purchase with a value less than the amount of your attendee credit, the balance of your credit will be retained in your Eventbrite account.  

Q.  When does my credit expire?

A.  Attendee credits expire two years from date of issuance, so yours will be valid until fall 2022.  

Q.  I didn’t receive the aforementioned email from Eventbrite…

A.  First, check your spam.  If you still can’t find it please email us and we’ll sort it out.  

Q.  Are credits transferable?

A.  Credits are not transferable, are not cash or currency, are not paid-in value, are not intended to be monetary value evidenced by electronic record and may be subject to an expiration date set by the organizer.  

Use Credits To Pay For Tickets:

Keep in mind that you need to spend your credits on an event organized by the same organizer that gave you the refund for your tickets. You must be logged in to Eventbrite to use your credits. Once you found an event to go to, you use the credits to pay for the tickets at the checkout:

  1. Select the ticket quantity and click “Checkout”.
  2. Fill out your details and click “Payment”.
  3. Select your credit amount under “Credits”.
  4. (Optional) If the credit doesn’t cover the full ticket price, select a payment method to pay for the rest.
  5. Click “Place order”.

Check for any credit remaining in your account under “Credits”. You can use this for other tickets to events hosted by this organizer.

View Credit Balance:

When an organizer refunds your tickets with credits, you receive an email. Log into Eventbrite to see an overview of your credits per organizer:

  1. Log in to Eventbrite.
  2. Go to “Credits” in your account.
  3. View the amount and expiration date of your credits.

Customer Service:

For addition questions regarding account credits, please send us an email.

Covid-19 Announcement

Hello friends of Aladdin and True West:

First, we’d like to extend our deep and sincere gratitude for your ongoing support both in the form of donations for our continued operations and through the purchase of merchandise and gift cards from our online store.

The Aladdin and True West team have been diligently working with artist representatives to reschedule all concerts and events impacted by the pandemic and stay-at-home mandate. If you purchased a ticket for a rescheduled show you will receive an email notification from Eventbrite with details for the new date.  All tickets purchased for an original date will be honored for the reschedule. You can also keep up to date on all rescheduled shows via the calendar page of our website and Facebook events feed. 

We hope you remain safe and healthy and look forward to seeing you soon.
-Aladdin Theater and True West

Ticket Information

How to Buy:

  • Purchase Tickets 24 hours a day, 7 days a week directly through our website (
  • Purchase in person at the Aladdin Theater box office, Mon-Fri, 11am – 3pm + all show nights. Cards and cash accepted, no checks. Tickets purchased at the Aladdin Theater have a reduced service fee.
  • The Aladdin Theater and Eventbrite do not process orders by phone. Purchases must be made online or in-person.

Where to Buy:

Please Note:

  • All sales are final. Please, double check your order before purchasing tickets to the Aladdin Theater. No refunds.
  • The maximum number of tickets available per purchase for each event is the maximum number permitted per customer. Your name, credit card, address, and email address will be verified. The Aladdin Theater & Eventbrite reserves the right to cancel any orders in excess of the stated ticket limit.
  • Any tickets suspected of being purchased for the sole purpose of reselling can be cancelled at the discretion of the Aladdin Theater/Eventbrite.
  • Set times and support acts subject to change.
  • Will call orders must be picked up with a photo ID matching the name on the order

Customer Service:

For questions about your Eventbrite order, please refer to your confirmation email and click “Contact The Organizer”. You may also access Attendee Support by logging in to your Eventbrite account, and clicking on “Contact the Organizer” next to your ticket order.

**BUYER BEWARE of third party ticket vendors. The only ticketing we do is accessible via our website link/website show calendar, our box office and Eventbrite**

About Us

Aladdin Theater

The Aladdin Theater was originally called the Geller’s Theatre when it opened in 1928. It became the Aladdin in 1934 and with the birth of film, started serving as a family movie emporium before taking a major detour in the 70’s and into the 80’s as an adult movie theater (the number one exhibitor of the X-rated classic Deep Throat). In 1993 Showman began promoting events in the theater and thus began its rise as a Portland destination for live music and comedy and is owned today by True West.

True West

True West produces concerts at the Aladdin Theater, Revolution Hall, the Oregon Zoo Summer Concerts Series and the Woodland Park Zoo Summer Concert Series (Seattle), as well as other venues throughout the Pacific NW. True West also provides festival and event services for a wide variety of public and private events.