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Aladdin Theater Covid-19 Policy:

Beginning May 14, 2022, requirements for entry will be determined by performance. Please check individual event pages for mask and vaccine requirements. We will follow all state and local Covid-19 guidelines in place at the time of each show. Proof of full vaccination or negative Covid-19 test may be required for entry. Some events may have additional measures put in place by the performers. All policies are subject to change. No refunds will be given, all sales are final.

What forms of proof are accepted for entry?
Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID. Proof of a negative test may be a printed or digital test result that matches the patron ID.

Are masks required?
As of 3/12/22 masks are no longer required at Aladdin Theater. Please note that masks may still be required at specific events per the touring party. Please check your specific event page or pre-performance email before arriving to the event.

What if you are not vaccinated?
Children under 12, who cannot be vaccinated, can show a negative test to attend. People with a medical condition or closely held religious belief that prevents vaccination can attend with proof of a recent negative coronavirus test.

Where can I get more information regarding COVID-19 vaccination?
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via getvaccinated.oregon.gov

Where can I get a COVID-19 test?
For select dates, free on-site testing may be available prior to entry. Testing made possible by Curative Health. Click here to schedule your test in advance of the show!

Please note that testing times and delays can be significant due to the ever-changing phases of the pandemic. Please allow yourself ample time to get tested. Testing is solely the responsibility of the event attendee.

Or you can find a free testing location near you HERE

What if I lost my vaccination card?
You can request a copy of your vaccination record HERE

What if I have a medical exception and cannot receive the vaccine?
We understand some guests are unable to receive a COVID 19 vaccination due to medical reasons. Therefore, we recommend getting a SARS-CoV-2 test before you head over if negative tests are allowable for entry under the performance policy.. 

Covid Impacted Shows (Postponed or Canceled):

The Aladdin and True West team have been diligently working with artist representatives to reschedule all concerts and events impacted by the pandemic. If you purchased a ticket for a rescheduled show you will receive an email notification from Eventbrite or Etix with details for the new date. All tickets purchased for an original date will be honored for the reschedule. You can also keep up to date on all rescheduled shows via the calendar page of our website and Facebook events feed.

Canceled show purchasers will all be notified by email letting them know how to refund their purchase. If you have any additional questions regarding your purchase, please reach out to boxofficeinquiries@truewestpresents.com. Please provide your name & order number in your email to expedite our ability to assist you.

Covid-19 Acknowledgement & Liability Waiver:

As a precondition to your admission onto the premises of Aladdin Theater (“Company”) for the ANY EVENT OR REGULAR SERVICE  (the “Event”), you and Company agree to the following:

All Parties reserve the right to require proof of a completed SARS COVID 19 vaccination (photo or physical copy of a completed CDC vaccination record) and/or a negative SARS COVID 19 test 72 hours prior to show time (PCR or antigen tests accepted) as a condition of entry. Additionally, masks may be required at the request of Artist Management for a particular show. Show specific information about COVID-19 requirements will be available on the show listing.

You understand that Company has endeavored to comply with applicable governmental and public health guidance to create a safe environment for staff, performers, attendees, and other visitors to the Event. You understand that COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces), that it is possible that you may contract COVID-19 while at the Event, and that contracting COVID-19 could lead to sickness or death.

You assume all risk in connection with your admission to the Event. In consideration for Company allowing you admission onto the premises for the Event, on behalf of you and all of your heirs, executors, administrators, and assigns, you hereby waive and release any and all claims that you could bring against Company, any of its affiliates, or any of Company’s or its affiliates’ respective owners, shareholders, partners, members, executives, officers, directors, employees, or other personnel (collectively, the “Company Parties”) in any arbitration or court proceeding, including any cases arising from the Company Parties’ own negligence, except as prohibited by law. You promise not to sue any of the Company Parties in any court or arbitration based on any claim released or waived hereunder, either individually or as part of any group or class, and further promise not to authorize any other individual or non-governmental entity to pursue claims on your behalf.

You represent and warrant that (a) you fully understand the terms, conditions, and significance of this COVID-19 Acknowledgement and Liability Waiver and its binding effect; (b) you understand that you are waiving legal rights and remedies, including but not limited to any negligence or “tort” claims you otherwise could pursue; (c) you are competent to manage your affairs and enter into this COVID-19 Acknowledgement and Liability Waiver; (d) you are entering into this COVID-19 Acknowledgement and Liability Waiver knowingly, voluntarily, and without any pressure by any of the Company Parties; and (e) you have not assigned any of the claims waived hereunder to any other person or entity.

How to Buy:

• Purchase Tickets 24 hours a day, 7 days a week directly through our website (www.aladdin-theater.com)
• Purchase in person at the Aladdin Theater box office, Tues-Fri, 11am – 5pm and 2hrs prior to show time on all show nights. Cards and cash accepted, no checks. Tickets purchased at the Aladdin Theater have a reduced service fee.
• The Aladdin Theater does not process orders by phone. Phone orders can be made directly with Etix at 1-800-514-3849

Where to Buy:

• The Aladdin Theater box office is located at 3017 SE Milwaukie Ave, Portland, OR 97202.
• The Aladdin Theater box office is staffed Tues-Fri, 11am – 5pm and 2hrs prior to show time on all show nights.

Please Note:

• All sales are final. Please, double check your order before purchasing tickets to the Aladdin Theater. No refunds.
• The maximum number of tickets available per purchase for each event is the maximum number permitted per customer. Your name, credit card, address, and email address will be verified. The Aladdin Theater & Etix reserves the right to cancel any orders in excess of the stated ticket limit.
• Any tickets suspected of being purchased for the sole purpose of reselling can be cancelled at the discretion of the Aladdin Theater/ETix.
• Set times and support acts subject to change.
• Will call orders must be picked up with a photo ID matching the name on the order

Customer Service:

For questions about your Etix order, please refer to your confirmation email and contact Etix here.

If you purchased tickets through Etix and are unable to find them in your email, you can use the following link to locate them: https://www.etix.com/ticket/resend

**BUYER BEWARE of third party ticket vendors. The only ticketing we do is accessible via our website link/website show calendar, our box office and Etix*

Aladdin Theater

The Aladdin Theater was originally called the Geller’s Theatre when it opened in 1928. It became the Aladdin in 1934 and with the birth of film, started serving as a family movie emporium before taking a major detour in the 70’s and into the 80’s as an adult movie theater (the number one exhibitor of the X-rated classic Deep Throat). In 1993 Showman began promoting events in the theater and thus began its rise as a Portland destination for live music and comedy and is owned today by True West.

True West

True West produces concerts at the Aladdin Theater, Revolution Hall, the Oregon Zoo Summer Concerts Series and the Woodland Park Zoo Summer Concert Series (Seattle), as well as other venues throughout the Pacific NW. True West also provides festival and event services for a wide variety of public and private events.