Aladdin Theater Covid-19 Policy:

For the health and safety of everyone, at this time, entry to Aladdin Theater requires either proof of a full course of COVID vaccination or proof of a negative COVID test taken in the prior 72 hours.** We will keep everyone posted when this changes. Thanks for your understanding.

**At the request of the Artist, we may require slightly different COVID safety measures for a particular show in the auditorium performance area.

What forms of proof are accepted for entry?
Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID. Proof of a negative test may be a printed or digital test result that matches the patron ID.

Are masks required?
Masks are required in all indoor public spaces per the current State of Oregon mandate.

What if you are not vaccinated?
Children under 12, who cannot be vaccinated, can show a negative test to attend. People with a medical condition or closely held religious belief that prevents vaccination can attend with proof of a recent negative coronavirus test.

Where does this policy apply?
All indoor and outdoor spaces at Aladdin Theater.

Why is this policy necessary?
Our number one priority is the health and safety of our customers, staff and performers, and these measures are being adopted based on the latest information from health authorities and alongside developments in our industry nationwide.

Where can I get more information regarding COVID-19 vaccination?
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via getvaccinated.oregon.gov

Where can I get a COVID-19 test?
For select dates, free on-site testing will be available prior to entry.

Or you can find a free testing location near you HERE

What if I lost my vaccination card?
You can request a copy of your vaccination record HERE

What if I have a medical exception and cannot receive the vaccine?
We understand some guests are unable to receive a COVID 19 vaccination due to medical reasons. Therefore, we recommend getting a SARS-CoV-2 test before you head over. 

Covid Impacted Shows (Postponed or Canceled):

The Aladdin and True West team have been diligently working with artist representatives to reschedule all concerts and events impacted by the pandemic. If you purchased a ticket for a rescheduled show you will receive an email notification from Eventbrite or Etix with details for the new date. All tickets purchased for an original date will be honored for the reschedule. You can also keep up to date on all rescheduled shows via the calendar page of our website and Facebook events feed.

Canceled show purchasers will all be notified by email letting them know how to refund their purchase. If you have any additional questions regarding your purchase, please reach out to boxofficeinquiries@truewestpresents.com. Please provide your name & order number in your email to expedite our ability to assist you.

The Aladdin box office is currently closed due to the Covid pandemic. All ticket sales are online only for the time being. The date for reopening the box office is still TBD. Purchase Tickets 24 hours a day, 7 days a week directly through our website (www.aladdin-theater.com)

Covid-19 Acknowledgement & Liability Waiver:

As a precondition to your admission onto the premises of Aladdin Theater (“Company”) for the ANY EVENT OR REGULAR SERVICE  (the “Event”), you and Company agree to the following:

All Parties reserve the right to require proof of a completed SARS COVID 19 vaccination (photo or physical copy of a completed CDC vaccination record) and/or a negative SARS COVID 19 test 72 hours prior to show time (PCR or antigen tests accepted) as a condition of entry. Additionally, masks may be required at the request of Artist Management for a particular show. Show specific information about COVID-19 requirements will be available on the show listing.

You understand that Company has endeavored to comply with applicable governmental and public health guidance to create a safe environment for staff, performers, attendees, and other visitors to the Event. You understand that COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces), that it is possible that you may contract COVID-19 while at the Event, and that contracting COVID-19 could lead to sickness or death.

You assume all risk in connection with your admission to the Event. In consideration for Company allowing you admission onto the premises for the Event, on behalf of you and all of your heirs, executors, administrators, and assigns, you hereby waive and release any and all claims that you could bring against Company, any of its affiliates, or any of Company’s or its affiliates’ respective owners, shareholders, partners, members, executives, officers, directors, employees, or other personnel (collectively, the “Company Parties”) in any arbitration or court proceeding, including any cases arising from the Company Parties’ own negligence, except as prohibited by law. You promise not to sue any of the Company Parties in any court or arbitration based on any claim released or waived hereunder, either individually or as part of any group or class, and further promise not to authorize any other individual or non-governmental entity to pursue claims on your behalf.

You represent and warrant that (a) you fully understand the terms, conditions, and significance of this COVID-19 Acknowledgement and Liability Waiver and its binding effect; (b) you understand that you are waiving legal rights and remedies, including but not limited to any negligence or “tort” claims you otherwise could pursue; (c) you are competent to manage your affairs and enter into this COVID-19 Acknowledgement and Liability Waiver; (d) you are entering into this COVID-19 Acknowledgement and Liability Waiver knowingly, voluntarily, and without any pressure by any of the Company Parties; and (e) you have not assigned any of the claims waived hereunder to any other person or entity.